Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices from ALLAMERICANMEDSUPPLY.COM to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to ALLAMERICANMEDSUPPLY.COM shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    5493 Merrick Road
    Massapequa, NY 11758
    Delivery shall be deemed to have been made by You to ALLAMERICANMEDSUPPLY.COM five (5) days after the date sent.



  • Privacy Policy

  • “We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology”. 
     



  • Shipping & Delivery

  • At this time, ALLAMERICANMEDSUPPLY.COM ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, ALLAMERICANMEDSUPPLY.COM ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Return Policy

  • You may return only damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. Any other items returned within the 10 days of original purchase date will be subject to a 15% restocking fee.  We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value without a restocking fee.  We will only issue a refund to the credit card used at the time of checkout.  To initiate a refund or exchange please follow the steps below.

    Step 1.

    Send an email to rbartolo@allamericanmedsupply.com  with the following information.

    A. Your order #
    B. Your name, address, phone number
    C. The item(s) and quantity you are returning. Please include item and SKU number(s)
    D. The reason(s) for your return. To expedite your return, please provide a specific reason, charges may apply.

    You may use the following reasons:

    • Exchange for upgrade
    • Duplicate Order
    • Defective Item

    You may ONLY use the following reasons 3 days after the product was received:

    • Product not as expected
    • Ordered wrong size
    • Ordered wrong product

     

    Step 2.

    We will respond within 1-2 business days via email (phone call if no email address on file) with your Returns Authorization (RA) #. You’ll be given detailed instructions of where to send your package and reminding you to write your RA# on the OUTSIDE OF THE BOX. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.

     

    Step 3.

    Once we have received and processed your return we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. Please note: We cannot refund shipping charges or return postage. It can take 2-3 weeks from the time we receive your item at our return facility to process your credit. If it’s been over 3 weeks and you still don’t have your credit, email ordersonline@allamericanmedsupply.com with your tracking information so we can research this for you and your request will be expedited. We are here to help and make your shopping easy.